Customer Service Directory

How to Contact RTA Dubai: 800 90 90, Complaints & Support

The fastest way to reach Dubai's Roads and Transport Authority (RTA) for immediate support, timetable inquiries, lost property, or complaints is by calling the 24/7 toll-free helpline at 800 90 90 (or +971 4 605 1414 from abroad). Support is offered in both Arabic and English.

Primary Contact Channels

24/7 Toll-Free Phone: 800 90 90 (Free within UAE).
International Phone: +971 4 605 1414.
Official Website: https://www.rta.ae.
Complaint SLA: Formal acknowledgment in 24 hours; resolution within 3 to 5 business days.
Official Apps: RTA Dubai, S'hail (journey planning), and nol Pay (card services).

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Official RTA Contact Directory

The Roads and Transport Authority provides multiple authenticated touchpoints to assist commuters, resolve ticketing errors, process fine disputes, and address driver misconduct.

Calling 800 90 90 (24/7 Toll-Free Support)

The RTA Call Center is operational 24 hours a day, 365 days a year.

Phone Menu Navigation Tips:

Dial 800 90 90.
Press 1 for English (Press 2 for Arabic).
Press 1 for Public Transport, Metro, Tram & Bus inquiries.
Press 2 for Dubai Taxi services and lost item dispatch.
Press 3 for Nol card services, balance discrepancies, and card blocking.

Major RTA Customer Happiness Centers

For in-person services such as collecting personalized Blue Cards, processing complex fine appeals, or registering special needs concessions, visit any official Customer Happiness Center:

Umm Ramool (Headquarters)Marrakech Street, Umm Ramool (Near DXB Airport). Extensive multi-agency desks.

Al Manarah CenterSheikh Zayed Road, Al Safa 2 (Near Equiti Metro Station). Serving central Dubai.

Al Barsha CenterAl Barsha 2, next to Traffic Department. Serving south Dubai and Marina commuters.

Al Kifaf CenterNext to Max Metro Station and Zabeel Park. Serving Bur Dubai and Karama.

Operating Hours: Standard centers open Monday to Thursday from 08:00 AM to 07:30 PM, and Friday from 08:00 AM to 12:00 PM (Noon). Closed Saturdays and Sundays.

How to File an Official Transit Complaint

If you experienced an incorrect card debit, a missed bus connection due to premature departure, or defective station equipment:

Open the official portal at rta.ae or the RTA Dubai App.
Select "Customer Happiness > Submit a Suggestion / Complaint".
Provide transaction specifics: 10-digit Nol Tag ID, date, time, station or bus route, and brief details.
You receive an automated SMS case tracking reference number (e.g., CAS-12345-ABC).
RTA customer care will contact you by telephone or email with findings and refund confirmation where applicable.

Filing Taxi Driver Complaints (Overcharging, Refusal)

Dubai takes taxi customer satisfaction very seriously. Drivers are strictly forbidden from:

Refusing to take a passenger because the destination is "too close" or "too far".
Refusing to turn on the electronic meter or negotiating a cash flat price.
Refusing credit card or Nol payment when the POS machine is working.
Refusing to hand over a printed meter receipt.

How to Report: Note the Taxi Side Number (painted clearly on the car's rear fender, passenger door, and printed on receipts). Call 800 90 90 and file a report with the agent. RTA reviews vehicle telemetry logs; drivers found violating regulations receive mandatory retraining and regulatory fines.

Online Chat, Mobile Apps & Social Support

For quick textual queries:

"Mahboub" AI Chatbot: Available 24/7 on rta.ae and WhatsApp (+971 58 800 9090) for immediate answers to common fare, fine, and route questions.
Social Care: Reach out on X (formerly Twitter) to @AskRTA for rapid social customer support.

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Official Verification

Last independently verified: 2026-11-01 by Editorial Team

Every fare, schedule, and rule in this guide is referenced against direct primary source documents published by Dubai transit authorities:

RTA Dubai Official Contact Us Directory— Verified 800 90 90 toll-free phone number and center locations.
RTA Customer Happiness Charter & Complaint SLAs— Confirmed 24h acknowledgement and 3-5 day case resolution.

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Frequently Asked Questions

What is the toll-free number for RTA Dubai?

The toll-free customer service phone number for RTA is 800 90 90 within the UAE. If calling from an international telephone line, dial +971 4 605 1414.

How long does it take for RTA to resolve a customer complaint?

RTA's service charter mandates that public transport complaints receive an initial formal acknowledgment within 24 hours, with investigation resolution and feedback completed within 3 to 5 business days.

Can I report a taxi driver for refusing to turn on the meter?

Yes. Refusing to operate the meter or refusing to take a passenger to their destination is a severe regulatory violation. Note the Taxi Side Number printed on the rear of the car or roof, and immediately call 800 90 90 to report the incident.

Where is the main RTA Customer Happiness Center located?

Key Customer Happiness Centers include the RTA Headquarters Center in Umm Ramool, Al Manarah Center on Sheikh Zayed Road, and Al Barsha Center, operating Monday through Friday.